We are so proud of our products that we have no doubt that you will only LOVE them. However, if you are not completely satisfied or you have changed your mind, please let us know and we will work with you to make it right.
If there is a problem with a product or an error on your order, e-mail firstname.lastname@example.org and we will assist you.
If we’ve sent you the wrong or a damaged item, please email us a photograph within 7 days and we will take care of return shipping and ship a replacement at no additional charge to you.
Please be aware of your rights under Australia Consumer Law https://www.accc.gov.au/consumers/consumer-rights-guarantees
To complete a return or exchange an item, please send us a request via email email@example.com
Once the returned item is received, please allow 7 to 10 business days for the item to be verified and processed by our returns department. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.
Once the returned item is received, we will process a new order for your exchange and ship it at no cost to you. If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment. If you request an exchange for an out of stock item, we will issue a store credit. If you have any questions about or need assistance with your return, please contact us by e-mail at firstname.lastname@example.org